I called Mom who answered her phone sounding hurried. She said she was looking for her phone but couldn’t find it. I said, “Mom you are on it.” She said hold on I will look. I could hear shuffling, then she said, “No, I am not on it.”
I looked at my cell phone to see what number I had dialed, then asked what phone she was looking for. She said “My cell.” That is the phone I was talking to her on. I giggled and insisted that she was “on it.” She sounded irritated with me, but called to my stepdad saying, “Ray, Amy insist that I am on it, will you come look under me?”
I now had a full blown belly laugh going. She was so irritated with me as she said she was “in a hurry and had to hang up so she could find her phone.” Knowing dang well that she was looking under her body, each time I told her she was on it, I said it one more time.
“Mom you are ON IT.” LOL “Amy I AM NOT, we looked.”
I know that hitting the target is not the targets responsibility. In Bob Burg’s book, Adversaries Into Allies, he says, “One surefire way of successfully taking responsibility for hitting the communication target is to avoid giving-or accepting-mixed messages.”
To be more clear in my communication, I asked her what hand she was holding her phone with. She answered “My left. Amy, I am in a hurry.” I said, “Okay okay, look at your left hand, and you will find your phone.” I heard her voice fade as she pulled the phone from her face saying, “Oh look Ray, Amy found my phone.”
Sometimes saying the same thing, the same way, over and over are again, is not effective communication. If I miss my target, I am the one who must adjust.
Today’s post is written by my mentor and dear friend, Bob Burg. Bob’s newest book,